Not confidence-inspiring
When you’re talking to a customer service rep and they ask if they can call you back because it will take a few minutes to find the information you requested, that’s OK.
What’s not OK is for that rep to not ask for a phone number, especially when said number was neither asked for nor given during the conversation. And it doesn’t inspire much confidence when I asked if she wanted to take my number, which she did, but with a reluctant tone.
So I sit here, completely unsurprised a half hour after being told I would be called back “within 10 minutes”. At least she has my number, should she choose to use it.
Says someone who doesnt call VMware support.
When buying a dryer online through Sears Outlet (not a small purchase mind you), the promo code sent to me didn’t work. I was passed around and around with nobody that could assist. Did I mention I was disconnected 3 times as well? After about 30 minutes of being passed around, I was told “call this number – they handle the Internet problems.” I ATTEMPTED to explain this wasn’t a technical issue, this was a marketing issue and was this with certainty the department that handles the Internet marketing. Yes. I then said, “And they do Sears OUTLET – not just Sears, right? Because you guys made THAT mistake before as well.” I was told yes. I called the # – it was Sears IT department! Are you kidding me? I get a tech geek (I can say that since I’m also one.)? And by the way – they don’t do the Outlet site… I then went onto their Facebook page and sent them a message (instead of slamming them on their wall like I could have) and was presented with NO apology but instead a bunch of excuses. All I can say is shit rolls downhill – if the CEO of the business doesn’t care about customer service, neither will the person getting paid just above minimum wage with almost no education. If the code wasn’t worth a $75 discount and if we weren’t without a dryer, they would have lost my business 30 minutes before I hung up on their sorry asses. Now how many people have heard my story about Sears Outlet having shitty service? At least 10. Only reason I’d still recommend them is because I saved about $400 because the dryer had a scratch on it – like I care about the beauty of a machine in a little room. Otherwise, they totally suck, as do any companies that don’t value the people paying their bills (the customers). Stepping off soapbox now . 🙂
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Who here has experienced the “I’ll transfer you…” followed by whoever answers having to get all of your information again? Hasn’t it been at least 20 years since IT systems that can pass a case off to another worker have been in existence?
Mike, I use VirtualBox. :p
Which is why you have shit customer service.
I need to note that they did eventually call.back with the information, so I’m happy.
Under-promise; over-deliver. Not the other way around.
Mike I was unaware that VirtualBox even had customer service. If I ever need customer service in that realm, I’ll switch to VMware. Promise.
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